Terms and Conditions

Last updated: August 2026

Governing law: Australia (New South Wales)

Please read these Terms and Conditions (‘Terms’) carefully before using the Spirit of Mum mobile application (‘the App’). These Terms constitute a legally binding agreement between you (‘you’ or ‘User’) and Spirit of Mum (‘we’, ‘us’, or ‘our’).

By downloading, registering for, or using the App, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the App.

1. About the App

Spirit of Mum is a community platform designed to connect mothers across Australia. The App provides features including user profiles, personalised matching, in-app messaging (chat bubbles), community posts, and parenting resources.

2. Eligibility

To use the App, you must:

• Be at least 18 years of age

• Be a resident of, or located in, Australia

• Have the legal capacity to enter into a binding agreement

• Not have been previously suspended or removed from the App for a breach of these Terms

By using the App, you represent and warrant that you meet all of the above eligibility requirements. We reserve the right to verify your eligibility at any time.

3. Account Registration & Security

To access most features of the App, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information

• Keep your account information up to date

• Keep your login credentials confidential and not share them with others

• Notify us immediately at privacy@spiritofmum.com.au if you become aware of any unauthorised use of your account

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from your failure to keep your login credentials secure.

4. Acceptable Use

You agree to use the App in a respectful, lawful, and constructive manner. You must not:

• Post, share, or transmit content that is abusive, harassing, threatening, defamatory, discriminatory, or offensive

• Impersonate any person or misrepresent your identity or affiliation

• Use the App for any commercial purpose without our prior written consent

• Solicit other users for money, products, services, or personal information

• Post spam, unsolicited advertising, or promotional material

• Attempt to gain unauthorised access to any part of the App or its infrastructure

• Upload viruses, malware, or any other harmful code

• Scrape, crawl, or collect data from the App without our written permission

• Engage in any conduct that could damage, disable, or impair the App

• Violate any applicable Australian federal, state, or territory law

We reserve the right to remove content and suspend or terminate accounts that breach this section, at our sole discretion, without notice.

5. User-Generated Content

The App allows you to post content including text, photos, profile information, and messages (‘User Content’). By submitting User Content, you:

• Confirm that you own or have the necessary rights and permissions to share the content

• Grant us a non-exclusive, royalty-free, worldwide licence to store, display, and distribute your User Content solely for the purpose of providing and improving the App

• Confirm that your User Content does not infringe the intellectual property, privacy, or other rights of any third party

We do not claim ownership of your User Content. You retain all ownership rights. We may, however, remove or moderate content that breaches these Terms or our Community Guidelines.

You understand that in-app messages you send are visible to the recipient(s) and may be reviewed by us if a safety or conduct concern is reported.

6. Community Guidelines

Spirit of Mum is built on kindness, respect, and mutual support. Our community is a safe space for mothers. We expect all users to:

• Treat other members with courtesy and respect

• Support and uplift fellow mothers without judgment

• Protect the privacy of other members — do not share another user’s information outside the App

• Report conduct or content that concerns you using the in-app reporting tools

Breaches of our Community Guidelines may result in content removal, warnings, temporary suspension, or permanent account termination.

7. Intellectual Property

All content, software, designs, trademarks, logos, and materials forming part of the App (excluding User Content) are owned by or licensed to Spirit of Mum and are protected by Australian and international intellectual property laws.

You must not reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the App without our prior written consent.

8. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the App, you consent to our data practices as described in the Privacy Policy.

Our Privacy Policy is incorporated into and forms part of these Terms.

9. Third-Party Services

The App may integrate with or link to third-party services, including Apple Sign In, Google Sign In, cloud service providers, and external websites. Your use of third-party services is governed by their own terms and privacy policies. We are not responsible for the content, practices, or reliability of any third-party service.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the App is provided on an ‘as is’ and ‘as available’ basis, without warranties of any kind, either express or implied. We do not warrant that:

• The App will be available at all times or free from errors, interruptions, or security breaches

• Information or content on the App is accurate, complete, or current

• The App will meet your specific requirements

The App is not a substitute for professional medical, psychological, legal, or financial advice. Content on the App is for general informational and community purposes only.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) which cannot lawfully be excluded or limited.

To the extent the App constitutes a service to which statutory consumer guarantees apply, our liability for failure to comply with a guarantee is limited (at our election) to:

• Re-supplying the service; or

• Paying the cost of having the service re-supplied.

12. Limitation of Liability

To the maximum extent permitted by applicable law and subject to clause 11 above, Spirit of Mum will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages

• Loss of data, revenue, profits, or goodwill

• Damage to your device or loss of data arising from your use of the App

• Conduct or content of other users of the App

Our total aggregate liability to you for any claim arising out of or in connection with these Terms will not exceed the amount (if any) paid by you to us in the 12 months preceding the claim. Where the App is provided free of charge, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Spirit of Mum and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising out of or in connection with:

• Your use of or inability to use the App

• Your User Content

• Your breach of these Terms

• Your violation of any law or the rights of a third party

14. Suspension & Termination

We reserve the right to suspend or terminate your access to the App at any time, without notice and at our sole discretion, where we reasonably believe you have breached these Terms or pose a risk to the safety of our community.

You may close your account at any time via the App settings or by contacting us at privacy@spiritofmum.com.au. Upon termination:

• Your right to access the App ceases immediately

• We will handle your personal data in accordance with our Privacy Policy

• Provisions of these Terms that are intended to survive termination (including clauses 7, 12, 13, and 16) will continue to apply

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via in-app notification or email before the changes take effect. Your continued use of the App after updated Terms have been notified and posted constitutes acceptance of the revised Terms.

If you do not agree to updated Terms, you should stop using the App and close your account.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for any dispute arising under or in connection with these Terms.

17. Dispute Resolution

We encourage you to contact us in the first instance to resolve any dispute informally. Please email us at privacy@spiritofmum.com.au with details of your concern and we will endeavour to respond within 10 business days.

If we are unable to resolve the dispute informally within 30 days, either party may refer the matter to mediation administered by the Australian Disputes Centre (ADC) or another agreed mediator before commencing court proceedings.

18. General

Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Spirit of Mum in relation to your use of the App.

19. Contact Us

If you have any questions about these Terms, please contact us:

Spirit of Mum

Email: privacy@spiritofmum.com.au

Website: www.spiritofmum.com.au

Spirit of Mum — Where every mum belongs